topic Re: Bought £15 bundle only gave me £10 credit in Pay as you go

Bought £15 bundle only gave me £10 credit

Jan20231 — Tue, 21 Nov 2023 10:06:31 GMT

Hi, I bought a new sim with £15 top up but Just got a text saying thanks for £10 top up so I can't activate my £15 pack because I don't have enough money, Bank shows I bought a £15 bundle What do I do as I can't do phone calls or texts as it will charge me as I now have no pack bundle

Re: Bought £15 bundle only gave me £10 credit

XRaySpeX — Tue, 21 Nov 2023 10:14:28 GMT

@Jan20231 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Bought £15 bundle only gave me £10 credit

Jan20231 — Tue, 21 Nov 2023 18:22:05 GMT

it says balance is £10 and I topped up the £10 on 20/11, which is totally wrong I have my delivery note that says the sim was dispatched on 17th and I payed £15

Re: Bought £15 bundle only gave me £10 credit

Leanne_T — Tue, 21 Nov 2023 19:00:47 GMT

Hi @Jan20231

If this is incorrect, please call us on 07953 966 150 from any other phone and the team will get this looked into for you.

Please let us know how you get on 🙂

Leanne.

Re: Bought £15 bundle only gave me £10 credit

XRaySpeX — Tue, 21 Nov 2023 19:19:22 GMT

That's not all it replied. What else did it say?

Did you manually top-up £10 on top of the £15 credit it started with?

Re: Bought £15 bundle only gave me £10 credit

Jan20231 — Tue, 21 Nov 2023 20:23:45 GMT

That’s what it said. I didn’t top up £10 at all I was in bed at that time so no idea where that’s from. I ordered a SIM card on the EE website on 16th and payed £15 for the bundle. I have the delivery letter I got with the sim and it shows I paid £15 so no idea what’s going on

Re: Bought £15 bundle only gave me £10 credit

XRaySpeX — Tue, 21 Nov 2023 20:57:33 GMT

I should complain to CS that you haven't got your money's worth..

Re: Bought £15 bundle only gave me £10 credit

IJ11 — Mon, 27 Nov 2023 13:17:46 GMT

Hi there, I've had the exact issue, same date on the text as well. Just wondering if you managed to get it resolved? Doesn't seem to be much help out there 🤔 Cheers!

Re: Bought £15 bundle only gave me £10 credit

IJ11 — Mon, 27 Nov 2023 13:19:59 GMT

Also when you bought this sim was it advertised as 50gb for £15 a month? That's why I'd bought it. I've not used it as of yet, but from what I've read. If you text pack15 then you only get 25gb.

Re: Bought £15 bundle only gave me £10 credit

Jan20231 — Mon, 27 Nov 2023 15:55:23 GMT

I got it sorted by sending them a message on Facebook, took a couple of days and the sorted it all out

Re: Bought £15 bundle only gave me £10 credit

Graciebrown — Sat, 30 Dec 2023 12:08:18 GMT

this happened to me a few days ago , I order a new sim with £15 on and when it came it only had £10 credit and 25gb , I don’t understand this and now I cannot activate my £15 pack and this isn’t right? I tried called EE but they are “unavailable at this moment” not happy!

Re: Bought £15 bundle only gave me £10 credit

Leanne_T — Sat, 30 Dec 2023 13:18:18 GMT

Hi @Graciebrown

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂