topic Re: EE took 11GB from my last pack in Pay as you go

EE took 11GB from my last pack

temala — Mon, 20 Nov 2023 17:07:29 GMT

Hi,

I had 11GB of data from my previous packs left, EE took it all away. I need to understand why ?

Thank you

XRaySpeX — Mon, 20 Nov 2023 17:11:42 GMT

@temala : How much data should it have & how much does it have?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

temala — Tue, 21 Nov 2023 11:13:59 GMT

Hi
It should've been around 14 GB. I only had 3.5GB
ᐧ

Leanne_T — Tue, 21 Nov 2023 11:22:31 GMT

Our How Do I Get Data Rollover from EE? Help page, explains how data rollover works and why the data may not rollover to the next pack.

Leanne.