topic Re: Replacement top up card issue in Pay as you go

Replacement top up card issue

Star9876 — Sat, 18 Nov 2023 21:14:41 GMT

I went to my local EE shop to get a replacement top up card after my purse was stolen and the sales person refused to give me one unless I gave my bank card details.

This seems odd to me.

Can anyone please confirm this is normal procedure? The sales person said it was policy.

Re: Replacement top up card issue

Fatboy71 — Sat, 18 Nov 2023 21:22:11 GMT

Maybe not the answer to your question. But if you have a debit card or credit card, you can top up at home via the online top up method without the need to pop to a shop to do it.

Here's the link to it below:

Online top up

Re: Replacement top up card issue

XRaySpeX — Sat, 18 Nov 2023 21:47:31 GMT

If you are going to have to go out to a shop with a top-up card to top-up, you might as well just go to an ATM with a debit card.

The moral is that top-up cards are redundant!

Re: Replacement top up card issue

Star9876 — Sun, 19 Nov 2023 07:18:34 GMT

Yup, I am aware, I just have my routine and I'd like to keep it, thank you for taking the time to answer.