topic Re: Stop securing payment for Top up credit in Pay as you go

Stop securing payment for Top up credit

sarahj663 — Thu, 16 Nov 2023 15:22:48 GMT

How do I stop a recurring monthly payment (its going straight to credit) but maintain the monthly subscription for my pay as you go sim?

Thanks

Re: Stop securing payment for Top up credit

Katie_B — Thu, 16 Nov 2023 16:56:08 GMT

Hello @sarahj663.

Welcome to the community.

Are you wishing to manually top up each month to continue purchasing your subscription pack rather than an automatic payment being taken?

Katie

Re: Stop securing payment for Top up credit

sarahj663 — Thu, 16 Nov 2023 18:28:47 GMT

Thanks for getting back to me.

Somehow I have both a recurring payment being taken that I can not stop with my bank (this is increasing my credit each month) and there is a subscription pack payment being taken. I only need the later.

Re: Stop securing payment for Top up credit

Leanne_T — Fri, 17 Nov 2023 08:02:03 GMT

Hi @sarahj663

If you log into your EE account, and select payments, do you have a recurring payment showing?

Have you contacted your bank to see if the payment can be stopped?

Leanne 🙂

Re: Stop securing payment for Top up credit

sarahj663 — Mon, 20 Nov 2023 11:55:08 GMT

EE are taking two payments a month but getting hold of anyone to stop it is a nightmare. Due to how it's set up with the bank I can't cancel the payment with them....Anyone any suggestions before I go back to the bank?

Re: Stop securing payment for Top up credit

Leanne_T — Mon, 20 Nov 2023 12:24:56 GMT

Hi @sarahj663

Have you spoken to our customer care team?

Leanne.

Re: Stop securing payment for Top up credit

XRaySpeX — Mon, 20 Nov 2023 22:37:56 GMT

Text STOP REC to 150 to stop any direct card payment.

Re: Stop securing payment for Top up credit

Jimineed — Mon, 11 Dec 2023 16:20:36 GMT

Customer care team doesn't have an option for this and cuts me off. No not spoken to anyone.

Re: Stop securing payment for Top up credit

Katie_B — Mon, 11 Dec 2023 17:17:43 GMT

Hi @Jimineed.

Welcome to the community.

When calling 150 are you selecting option 2 and going to the automated service.

Katie

Re: Stop securing payment for Top up credit

SandyPhish — Sat, 27 Jan 2024 11:48:47 GMT

THANK YOU XRaySpeX

It could be really easy, no? But no... EE needs to have a convoluted, good for nothing website.
I sent them a complaint they should invest in an overhaul of their site. This thing is a mess.

You're a gem though. My mental health thanks you.

*can finally close this nerve-robbing experience...

Re: Stop securing payment for Top up credit

SandyPhish — Sat, 27 Jan 2024 11:59:06 GMT

Oh and also: I had to text them twice for this to work. But it did.

I texted "STOP REC" and they came with the usual bs...

"STOP REC" again and THEN they asked me to text "YES as a confirmation...

Re: Stop securing payment for Top up credit

XRaySpeX — Sat, 27 Jan 2024 12:56:51 GMT

@SandyPhish : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Stop securing payment for Top up credit

bri4070 — Wed, 10 Apr 2024 23:51:20 GMT

Yes

Re: Stop securing payment for Top up credit

Christopher_G — Thu, 11 Apr 2024 06:47:25 GMT

Hi @bri4070

Welcome to the community.

Is there something we can help you with? If it's related to this thread, have you followed the advice on the previous posts?

Chris