topic Re: I want to change my pack20 to pack15 in Pay as you go

I want to change my pack20 to pack15

Fernandez02 — Thu, 16 Nov 2023 09:42:35 GMT

I try to change my pack in the app and website but both showing error of page and can’t show me any packs. So I go to text 150 and following the instructions by the app and website. But still when I choose pack15 and Stop the current pack(20) and start NOW on the pack15. It tells me that I need to top up £15 then it will start automatically. But the problem is I already have 15£ credit inside my EE app

Re: I want to change my pack20 to pack15

Christopher_G — Thu, 16 Nov 2023 14:24:40 GMT

Hi @Fernandez02

Welcome to the community.

What does the error page say? Have you tried on more than one device/browser?

Chris

Re: I want to change my pack20 to pack15

Fernandez02 — Thu, 16 Nov 2023 15:27:57 GMT

It says “PACKS ERROR, We’re working on fixing this page. In the meantime, find help at ee.co.uk/help.

yess I have tried so many different browsers and devices

Re: I want to change my pack20 to pack15

Christopher_G — Thu, 16 Nov 2023 15:36:46 GMT

OK, thanks @Fernandez02

It may be worth giving our Mobile Care team so they can help you with this.

Chris