topic Re: Unable to link product in Pay as you go

Unable to link product

fdlenn — Thu, 16 Nov 2023 20:46:23 GMT

My contract recently came to an end and I asked to switch to a pay-as-you-go account in order to keep my number, rather than stay on a rolling monthly. I am currently living in France and want to keep my UK number.

I'm having issues linking my product on the MyEE page. I have tried different browsers on my laptop too. It sends me a pin, I confirm the pin and that I am the bill payer and then I receive a message to say EE are having trouble linking my product. I can see from other posts on the community forum that trying to activate a new sim outside of the UK doesn't work. Is this also the case for me, even though I've had this number for years and it's not technically a new sim? I can't call or text 150 for support. The number is barred and texts aren't being delivered. I also don't have the option for chat support. Is there another way I can get some support? I've been able to access support here in France, just a few weeks ago, so it's nothing to do with my location.

I need to remain in France while my visa is processed. I don't know when I'll next be in the UK.

Any advice is appreciated!

Re: Unable to link product

Chris_B — Thu, 16 Nov 2023 21:11:34 GMT

@fdlenn You can not change from a contract to a PAYG outside the UK. You have to be connected to the EE network for this to happen. . Live chat is only available to contract customers.

Re: Unable to link product

Filip06 — Tue, 28 Jan 2025 20:28:41 GMT

I’ve got the same problem, I started of with a pay as you go switched the a contract the other day and tried linking my product and it says the exact same thing. If you find a way around this please let me know 🙂

Re: Unable to link product

Alex_H — Wed, 29 Jan 2025 10:20:13 GMT

Hi @Filip06,

Welcome to the EE Community

If you are unable to link and manage your new contract online I would recommend giving our team a call on 150 from your EE mobile as there may be something stopping you linking it up which they will be able to help resolve.

Alex