topic Re: Help in Pay as you go

Help

Jango78 — Wed, 15 Nov 2023 22:44:32 GMT

I have already had help from EE I was meant to top my phone up jue to my situation I'm escaping domestic violence I'm not able to get cash until Monday me and daughter don't feel safe having no data in case we need to contact someone for our safety my daughter goes on games to keep her mind from wondering is there anything more you could help me with until I can top up Monday

Re: Help

Jango78 — Wed, 15 Nov 2023 22:40:23 GMT

Re: Help

bristolian — Wed, 15 Nov 2023 22:44:05 GMT

What help do you need?

Re: Help

bristolian — Wed, 15 Nov 2023 22:55:18 GMT

You don't need data to make or receive calls - just a calls (or texts for SMS) allowance.

There's no access to individual accounts on this forum, you need to contact EE CS on 150 to discuss your specific circumstances.

Re: Help

Christopher_G — Thu, 16 Nov 2023 08:31:27 GMT

Hi @Jango78

Welcome to the community.

I'm really sorry to hear of your current situation. I hope you and your daughter are OK.

I recommend following @bristolian's advice and speak to our Mobile Care team so they can see if they can help again.

Chris

Re: Help

Katie_B — Thu, 16 Nov 2023 17:45:58 GMT

Good evening @skurarebapi.

How can we help?

Katie