topic Re: Error when I try to top up or connect a card in Pay as you go

Error when I try to top up or connect a card

tamato — Sun, 12 Nov 2023 12:46:28 GMT

I get an error whenever I try to top up or set up direct debit with the additional payer authentication so I can't renew my plan. I can't even call the help desk because I can't renew my plan. I've used payment authentication on another website woth this bank recently and know it must be an error with the website.

Re: Error when I try to top up or connect a card

James_B — Sun, 12 Nov 2023 15:49:05 GMT

Hi @tamato,

Welcome to the EE Community. 🙂
Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

Re: Error when I try to top up or connect a card

XRaySpeX — Sun, 12 Nov 2023 20:54:41 GMT

@tamato : Are you using a foreign bank card?

You don't have a DD with PAYG.

Re: Error when I try to top up or connect a card

tamato — Wed, 15 Nov 2023 08:22:28 GMT

ive tried in both mozilla and chrome, and on my laptop and phone! they all get the same issue. ive made payments to ee earlier this year so i know i've been able to in the past

Re: Error when I try to top up or connect a card

tamato — Wed, 15 Nov 2023 08:24:10 GMT

i have a uk account with monese:( i have made payments with a foreign card in the past tho and had no issues

Re: Error when I try to top up or connect a card

Christopher_G — Wed, 15 Nov 2023 11:30:08 GMT

Hi @tamato

Have you tried on the Fast Top up service?

Chris