topic Unable to register sim card in Pay as you go

Unable to register sim card

cwuk100 — Wed, 15 Nov 2023 09:40:06 GMT

Just got my new EE Pay as you Go sim card. Created a new account, went to register the sim and in a loop trying to register the sim. Constantly being told unable to register the sim card. Any ideas?

Re: Unable to register sim card

Christopher_G — Wed, 15 Nov 2023 12:10:45 GMT

Hi @cwuk100

Could you try registering on a different device or browser please?

Chris

Re: Unable to register sim card

cwuk100 — Sat, 18 Nov 2023 08:02:46 GMT

Yer tried that, trip on chrome/edge and safari... On android phone/windows laptop and ipad

Re: Unable to register sim card

Christopher_G — Sat, 18 Nov 2023 08:16:37 GMT

OK, thanks @cwuk100

I suggest speaking with our Mobile Care team on 150. They'll be able to help get it registered manually for you.

Chris

Re: Unable to register sim card

Alonso3 — Wed, 17 Jan 2024 13:48:20 GMT

Hello I want to register my sim in my name

Re: Unable to register sim card

Leanne_T — Wed, 17 Jan 2024 14:46:45 GMT

Hi @Alonso3

Is the account currently in someone else's name?

Leanne.

Re: Unable to register sim card

Joderzz92 — Mon, 26 Feb 2024 14:30:51 GMT

I am trying to register my sim however it keeps trying to send me a 6 digit sim pin to my number, which i cant receive because the sim isnt registered so i have no service. I cannot call 150 because i have no service due to sim not being registered.....

Re: Unable to register sim card

James_B — Mon, 26 Feb 2024 14:46:23 GMT

Welcome to the EE Community, @Joderzz92

Is this a brand new SIM or a replacement?

James

Re: Unable to register sim card

XRaySpeX — Mon, 26 Feb 2024 23:10:33 GMT

@Joderzz92 : You don't need to register a SIM just to use it. So there must be some other reason.

Are you abroad? When did you last use this PAYG SIM?