topic Re: Changing from pay as you go to pay monthly in Pay as you go

Changing from pay as you go to pay monthly

7yanahia — Mon, 13 Nov 2023 17:46:25 GMT

I can't find the online customer service. I hope to handle it online

Re: Changing from pay as you go to pay monthly

XRaySpeX — Mon, 13 Nov 2023 19:11:44 GMT

@7yanahia : Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

Re: Changing from pay as you go to pay monthly

7yanahia — Mon, 13 Nov 2023 19:13:54 GMT

Thank you very much for your help. I would like to know if this can only be handled offline? Can't it be done online?

Re: Changing from pay as you go to pay monthly

XRaySpeX — Mon, 13 Nov 2023 19:40:57 GMT

No, not any more.

Re: Changing from pay as you go to pay monthly

7yanahia — Mon, 13 Nov 2023 19:49:07 GMT

Thank you. I just called EE and arranged for a pay monthly plan. However, an important question is, since my PAYG plan has not yet expired, do I need to wait until the PAYG plan expires for the pay monthly to take effect?

Re: Changing from pay as you go to pay monthly

James_B — Tue, 14 Nov 2023 08:14:15 GMT

Hi @7yanahia,

Did you go for a plan with a new phone or a SIM only plan?

James