topic Re: When this is fixed? ADDONS PURCHASE ERROR in Pay as you go

When this is fixed? ADDONS PURCHASE ERROR

mmellouk — Sat, 07 May 2022 20:47:34 GMT

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Northerner — Sat, 07 May 2022 21:44:55 GMT

Are you using an android device or iPhone?

Does this error happen when using a browser or your EE app?

Thanks

mmellouk — Sat, 07 May 2022 23:40:05 GMT

This happens in a normal Chrome Browser on a MacBook and EE App

James_B — Sun, 08 May 2022 09:10:50 GMT

Welcome to the EE Community. 🙂

If you're seeing the same issue in the app and My EE online, it's most likely an issue with your account.

Please get in touch with Customer Care so our technical support team can help.

James

Chrisconn04 — Tue, 14 Nov 2023 06:23:21 GMT

Nope same issue on safari. 😞

Christopher_G — Tue, 14 Nov 2023 07:46:28 GMT

I recommend following @James_B's advice and speak to our Mobile Care team.

Chris