topic Re: Add on confusion in Pay as you go

Add on confusion

mikerjones57 — Mon, 13 Nov 2023 11:41:57 GMT

I have had an EE/Orange PAYG sim for many years. Because I need more access to the internet when out and about now I purchased an add on last week giving 150 mins call time, 200 texts and 50MB data. I still can not access the internet when out and about, do I need a new SIM or is there something in the phone settings I need to do?

Any help would be greatly received.

Re: Add on confusion

Christopher_G — Mon, 13 Nov 2023 13:55:55 GMT

Hi @mikerjones57

Welcome to the community.

What kind of phone are you using? Is 'mobile data' switched on in your phone's network settings?

Chris

Re: Add on confusion

mikerjones57 — Mon, 13 Nov 2023 14:12:05 GMT

Thanks for your reply. I have a Huawei Y6 2019 mobile. Yes mobile data is switched on. Totally confused.

Re: Add on confusion

Christopher_G — Mon, 13 Nov 2023 14:20:17 GMT

OK, thank you, @mikerjones57

Are your APN settings showing correctly?

Chris

Re: Add on confusion

XRaySpeX — Mon, 13 Nov 2023 16:27:08 GMT

@mikerjones57 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Add on confusion

mikerjones57 — Mon, 13 Nov 2023 16:44:59 GMT

Texting AL to 150 was no help (think it is free)

Re: Add on confusion

XRaySpeX — Mon, 13 Nov 2023 17:06:54 GMT

How do you know it's of no help to us? What's it actually say?

Re: Add on confusion

mikerjones57 — Wed, 15 Nov 2023 11:30:13 GMT

I give up, still can't access Internet even though I've got the data add on. Tried contacting EE, impossible!

Re: Add on confusion

James_B — Wed, 15 Nov 2023 13:12:26 GMT

What response did you receive when you texted AL to 150 @mikerjones57?

James

Re: Add on confusion

mikerjones57 — Wed, 15 Nov 2023 13:48:59 GMT

The reply just gives the texts, minutes and data left of the add on. Obviously no data used!

Sent from my Huawei phone

Re: Add on confusion

James_B — Wed, 15 Nov 2023 13:57:39 GMT

What happens when you try to load a web page over mobile data @mikerjones57?

James

Re: Add on confusion

mikerjones57 — Wed, 15 Nov 2023 14:25:22 GMT

It just says 'no Internet connection'.

Sent from my Huawei phone

Re: Add on confusion

James_B — Wed, 15 Nov 2023 14:31:02 GMT

Hi @mikerjones57,

Can you make calls and send texts?

Have you used mobile data with that phone and SIM before?

James

Re: Add on confusion

mikerjones57 — Wed, 15 Nov 2023 15:01:22 GMT

Yes I make calls and send texts from the add on.

I've only ever used the Internet on the phone via home WiFi.

Sent from my Huawei phone

Re: Add on confusion

James_B — Wed, 15 Nov 2023 15:06:35 GMT

Did you buy the phone from EE @mikerjones57?

If not, you may need to download your internet settings at EE Setup (wdsglobal.com).

James

Re: Add on confusion

mikerjones57 — Wed, 15 Nov 2023 15:08:22 GMT

No. Do I need a different phone or a new sim?

Sent from my iPad

Re: Add on confusion

James_B — Wed, 15 Nov 2023 15:23:39 GMT

Please try downloading your internet settings from EE Setup (wdsglobal.com) and let me know if that resolves the issue, @mikerjones57.

James

Re: Add on confusion

mikerjones57 — Thu, 16 Nov 2023 12:39:32 GMT

Still no good.

I’ll have to get another Sim or phone.

Re: Add on confusion

James_B — Thu, 16 Nov 2023 12:42:55 GMT

Were you able to successfully download the settings @mikerjones57?

James

Re: Add on confusion

mikerjones57 — Thu, 16 Nov 2023 13:06:38 GMT

Yes. Gave me a PIN number to input which I did.