topic Re: direct card payment Pay as you go. in Pay as you go

direct card payment Pay as you go.

Ian92 — Mon, 13 Nov 2023 09:28:17 GMT

I have a £5 monthly pack by direct card payment , 10% dicount should be £4.50, why are they taking £5? I have phoned put on hold while she check it out after 30mins was cut off.

Thank you

Ian.

Re: direct card payment Pay as you go.

Ian92 — Mon, 13 Nov 2023 09:06:15 GMT

Re: direct card payment Pay as you go.

Leanne_T — Mon, 13 Nov 2023 11:42:00 GMT

Hi @Ian92

Thanks for coming to the community.

How long ago did you set up the card payments?

Has the pack renewed?

Leanne 🙂

Re: direct card payment Pay as you go.

Ian92 — Mon, 13 Nov 2023 12:40:02 GMT

Hi Thaks for your reply.

I have just managed to speak to an advisor at EE, and he has sorted it for me, next payment wil be £4.50.

Thank you.

Ian.

Re: direct card payment Pay as you go.

Leanne_T — Mon, 13 Nov 2023 12:41:14 GMT

Thanks for coming back and letting me know @Ian92

Leanne 🙂