topic Re: Re: SIM CARD in Pay as you go

Re: SIM CARD

Hmac1 — Fri, 10 Nov 2023 17:46:10 GMT

I also had this problem as it said my new number wasn't a real number and then it kept saying error. Then I was told to top it up by an advisor then I was told to purchase the subscription separately. Then was told to sort out the PAC number transfer. Then was informed I'd be refunded the credit I topped up. Then the SIM card stopped working altogether the next day. (In any phone).

Re: Re: SIM CARD

James_B — Sat, 11 Nov 2023 08:19:18 GMT

Hi @Hmac1,

Welcome to the EE Community. 🙂

Is it the SIM from your old network that has stopped working, or your new EE one?

James

Re: Re: SIM CARD

Hmac1 — Sat, 11 Nov 2023 08:59:56 GMT

Re: Re: SIM CARD

James_B — Sat, 11 Nov 2023 09:07:11 GMT

That's unusual @Hmac1

Does it connect to the network at all?

James

Re: Re: SIM CARD

XRaySpeX — Sat, 11 Nov 2023 16:32:33 GMT

@Hmac1 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Re: SIM CARD

Hmac1 — Sun, 12 Nov 2023 10:25:22 GMT

Re: Re: SIM CARD

Hmac1 — Sun, 12 Nov 2023 10:26:26 GMT

It says 'message may send if you insert a SIM card'

It worked for a full day before all of this and my phone is not locked to a certain network as I used to be with EE before making a brief switch.

Re: Re: SIM CARD

James_B — Sun, 12 Nov 2023 11:51:29 GMT

Hi @Hmac1,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: Re: SIM CARD

Hmac1 — Sun, 12 Nov 2023 22:05:39 GMT

By calling with no network?

Re: Re: SIM CARD

XRaySpeX — Sun, 12 Nov 2023 22:16:06 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.