topic Re: Hiya, i have just put a sim card in but it will not let me call or text 150 in Pay as you go

Hiya, i have just put a sim card in but it will not let me call or text 150

lisaskelton1002 — Sat, 11 Nov 2023 13:35:30 GMT

Re: Hiya, i have just put a sim card in but it will not let me call or text 150

XRaySpeX — Sat, 11 Nov 2023 16:10:21 GMT

Are you in UK?

Re: Hiya, i have just put a sim card in but it will not let me call or text 150

Chris_B — Sat, 11 Nov 2023 16:56:38 GMT

@lisaskelton1002 Does the device show a signal that it’s connected to the EE network? Do you have credit on the account to pay the flat rate fee that PAYG customers need to pay to call customer services?

Re: Hiya, i have just put a sim card in but it will not let me call or text 150

lisaskelton1002 — Sat, 11 Nov 2023 18:20:31 GMT

It is showing EE but it has no credit on has it is new and my dad had bought an e voucher to put credit on. Do I need to top it up online with my credit card 1st so he can then add the e voucher. Thanks

Re: Hiya, i have just put a sim card in but it will not let me call or text 150

lisaskelton1002 — Sat, 11 Nov 2023 18:21:22 GMT

Yes I'm in the UK

Re: Hiya, i have just put a sim card in but it will not let me call or text 150

James_B — Sun, 12 Nov 2023 10:12:44 GMT

Hi @lisaskelton1002,

It can take up to 24 hours for a new SIM to activate.

Are you able to call 150 this morning?

James