topic Re: Apple pay and other ways to top up in Pay as you go

Apple pay and other ways to top up

sich — Mon, 06 Nov 2023 11:21:38 GMT

Hi everyone. On my account page, in the Do More section, I see te following information, stating I can use Apple Pay and other ways to top up. But when I follow the "Visit page" link, the only payment method I can see is by card. Where are all these apple pays and paypals? Does anywone see these in their account?

Re: Apple pay and other ways to top up

Christopher_G — Mon, 06 Nov 2023 13:43:21 GMT

Hi @sich

Welcome to the community.

If you go to Home > Plans & Subscriptions > Mobile > Top Up. do you get the option?

Chris

Re: Apple pay and other ways to top up

sich — Mon, 06 Nov 2023 14:11:00 GMT

Hi @Christopher_G , no, I do not

Re: Apple pay and other ways to top up

Christopher_G — Mon, 06 Nov 2023 14:52:04 GMT

Could you post the link that the 'visit page' link goes to please, @sich?

Chris

Re: Apple pay and other ways to top up

sich — Mon, 06 Nov 2023 15:09:16 GMT

Here you go https://ee.co.uk/bills-payments/mobile/top-up-device

Re: Apple pay and other ways to top up

XRaySpeX — Mon, 06 Nov 2023 23:23:09 GMT

@Christopher_G : I can confirm that on the 'Visit page' link it only offers you to enter a bank card no. (Visa, Mastercard or Maestro).

Re: Apple pay and other ways to top up

Christopher_G — Tue, 07 Nov 2023 12:32:57 GMT

Hi @sich

I've had a chat with the relevant team who look after the payments through the EE website. They have confirmed that you can only top up with a card at the moment. I've fed back the information that you posted on the screenshot and they're going to look to update it.

Thanks for bringing this to our attention.

Chris

Re: Apple pay and other ways to top up

sich — Tue, 07 Nov 2023 12:56:05 GMT

Thank you, @Christopher_G ! I'd also add that the same situation is with Direct Debit payment approach described here: https://ee.co.uk/help/billing-payments/payment-methods/how-do-i-pay-my-phone-bill#article-title-2 . When I follow these instructions I can't see specified links to setup direct debit.

Re: Apple pay and other ways to top up

Christopher_G — Tue, 07 Nov 2023 13:21:10 GMT

You can only set up a Direct Debit for a pay monthly contract, @sich. Is that what you're trying to do, or is this for your pay as you go account that you're trying to set up a monthly payment for?

Chris

Re: Apple pay and other ways to top up

sich — Tue, 07 Nov 2023 13:46:00 GMT

I have a pay as you go account. But throughout the payment help I found no word about any limitations for certain payment approaches, like "these ones work only for contract custormers, and those ones work for everybody". In other words, there is lots of confusing information for me as a new EE user: some pages say I can pay using Apple Pay and Paypal, other say I can use direct debit, and while I'm looking for best approach for me to pay, I can't find any of these. I wish the help pages would be more...helpful 🙂

Re: Apple pay and other ways to top up

Christopher_G — Tue, 07 Nov 2023 14:11:42 GMT

Thanks for your thoughts on that, @sich. I'll definitely feed it back to the relevant teams.

This page is specific to topping up a pay as you go account and explains the different ways to do so. There's also a page here on setting up recurring card payments, which may be helpful.

Chris

Re: Apple pay and other ways to top up

XRaySpeX — Tue, 07 Nov 2023 14:57:45 GMT

@sich : The page you quote is about PAYING YOUR MOBILE PHONE BILL. You don't have bills with PAYG; you just top-up. Only monthly contracts are presented with bills.

Re: Apple pay and other ways to top up

sich — Tue, 07 Nov 2023 15:48:21 GMT

Thanks, @XRaySpeX , that difference was subtle for me...

Re: Apple pay and other ways to top up

XRaySpeX — Tue, 07 Nov 2023 15:50:46 GMT

Not surprised 😉, until you know your way round EE.