topic Re: Getting no service in Pay as you go

Getting no service

sketch101 — Mon, 16 Oct 2023 21:28:06 GMT

Tried the same sim card in 2 devices and get no service. it registers that there is a sim card so I dont understand

Re: Getting no service

James_B — Tue, 17 Oct 2023 07:29:05 GMT

Hi @sketch101,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are any other EE users experiencing issues in your area?

James

Re: Getting no service

sketch101 — Tue, 17 Oct 2023 18:29:32 GMT

pay as you go

Re: Getting no service

XRaySpeX — Tue, 17 Oct 2023 21:30:56 GMT

@sketch101 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Getting no service

sketch101 — Wed, 18 Oct 2023 20:02:38 GMT

I messaaged support and was told they couldnt reactivate my payg sim unless you go to a store. Problem is I dont live near any and desperately need this number because it has all my verfication codes and messages.

Not looking good, hopefully I have time

Re: Getting no service

sketch101 — Wed, 18 Oct 2023 20:06:46 GMT

How can I do this without going to a store, I dont live near any and dont drive.

It has all my verfication codes to log into everything what also makes this a little harder as I cant login to much right now

Re: Getting no service

XRaySpeX — Wed, 18 Oct 2023 20:26:30 GMT

You should be able to phone CS to get your PAYG SIM reactivated providing it hasn't been in hibernation for more than 3 months.

Re: Getting no service

Leanne_T — Thu, 19 Oct 2023 07:39:06 GMT

Hi @sketch101

How long ago was the SIM card last used?

Did the team advise why they were unable to reactivate the SIM card when you got in touch?

Leanne 🙂

Re: Getting no service

sketch101 — Thu, 19 Oct 2023 18:10:21 GMT

I spoke to them in chat and they said they couldnt help unless I go to the store.

Will it be different if I ring?

Re: Getting no service

sketch101 — Thu, 19 Oct 2023 18:11:04 GMT

It stopped working a few days ago.

I was topping it up but was using it

Re: Getting no service

Christopher_G — Fri, 20 Oct 2023 06:58:30 GMT

Hi @sketch101

Yes, I think it could be worth giving us a call. Please let us know how you get on.

Contact EE

Chris

Re: Getting no service

sketch101 — Mon, 06 Nov 2023 19:25:41 GMT

I really need it back on but dont have the time to make in to a store in person right now

Re: Getting no service

XRaySpeX — Mon, 06 Nov 2023 22:58:33 GMT

@sketch101 : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.