topic Re: Some free boosts show as pending in Pay as you go

Some free boosts show as pending

Michelelo — Sun, 22 Oct 2023 07:55:42 GMT

I have a very large number of free boosts. Some of them are showing as active, but a large number (over 2gb) are shown as pending. I phoned last week, but the person I spoke to didn't really know what to do, he checked with his colleague and neither could help. Please could someone in EE help ti get them activated. Thanks

Re: Some free boosts show as pending

354- — Sun, 22 Oct 2023 09:59:01 GMT

@Michelelo - Could it be, you have used up your core data and are using your boosted roll over data?

Re: Some free boosts show as pending

Michelelo — Sat, 04 Nov 2023 14:27:58 GMT

No, a few of my boosts are showing as active but there are lots showing as pending.

Re: Some free boosts show as pending

Leanne_T — Sat, 04 Nov 2023 16:14:35 GMT

Hi @Michelelo

Are all the free boosts data?

Do the boosts move from pending once you have used the data included in the pack?

Leanne.

Re: Some free boosts show as pending

Michelelo — Sat, 04 Nov 2023 20:28:50 GMT

Hi, no I have some minutes and text boosts, but the majority of them are data boosts. I don't think that they move from pending as I have received warnings that I am running out of data. I have phoned EE customer support but they don't seem to be able to help (the last time I phoned the person had never heard of this problem and spoke to someone else, but they didn't manage to restore the pending boosts to active.

Re: Some free boosts show as pending

Leanne_T — Sun, 05 Nov 2023 08:56:19 GMT

Hi @Michelelo

I am sorry to hear this happened when you called, to get this looked into you would need to report this to our customer care team again and they can raise a support ticket to get this investigated if needed.

Please try calling us again and let me know how you get on.

Leanne.