topic Re: Subscription Pack Upgrade in Pay as you go

Subscription Pack Upgrade

Pav85 — Sat, 04 Nov 2023 11:54:41 GMT

Hey guys, I'm currently having subscription pack for £15 which incl 15gb internet and minutes plus text unlimited, the speed is also unlimited..

I was wondering if I switch to subscription pack £15 for 25gb it's new one will my speed then be limited to 25mgb/s??

EE didn't limit the speed in the past I have mine for quite a while, I would upgrade for more Internet but certainly would not want to sacrifice amazing speeds I'm getting now.

Couldn't find any info in app or website..

Thanks

Re: Subscription Pack Upgrade

Leanne_T — Sat, 04 Nov 2023 15:26:35 GMT

Hi @Pav85

Thanks for coming to the community.

When did you join EE with the pack you currently have?

Leanne.

Re: Subscription Pack Upgrade

Pav85 — Sat, 04 Nov 2023 15:30:21 GMT

Hi Leanne,

I'm unable to answer that question, years..

Pav

Re: Subscription Pack Upgrade

Leanne_T — Sat, 04 Nov 2023 15:38:03 GMT

Thanks @Pav85

Customers joining the network before 1st March 2023 will not be subject to the 25Mbps speed cap, even if you change to one of the new packs.

Leanne 🙂

Re: Subscription Pack Upgrade

Pav85 — Sat, 04 Nov 2023 15:43:36 GMT

Thank You, that answers my question..

Re: Subscription Pack Upgrade

Leanne_T — Sat, 04 Nov 2023 15:45:36 GMT

No problem @Pav85

Leanne.