topic Re: Pay as you go roaming data in Pay as you go

Pay as you go roaming data

Cristiana23 — Fri, 03 Nov 2023 19:20:47 GMT

I have a pay as you go plan and travelling to Turkey. I cannot get a Travel Data Pass and my roaming doesn't seem to work

Re: Pay as you go roaming data

XRaySpeX — Fri, 03 Nov 2023 19:58:18 GMT

The TDP is not available to PAYG.

Can you make calls & texts?

Did you receive a msg upon arrival offering you data add-ons?

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad?

Re: Pay as you go roaming data

Cristiana23 — Fri, 03 Nov 2023 20:01:56 GMT

I have always used my PAYG sim in UK and EU, no problem.

I received a text upon arrival, proposing ADDONS but the link now is not working anymore: it says I need to turn the wifi off, but then when I turned it off, the page doesn't load (as the roaming seems not working). What am I supposed to do to get Internet?

Re: Pay as you go roaming data

Leanne_T — Sat, 04 Nov 2023 07:44:56 GMT

Hi @Cristiana23

Thanks for coming to the community.

Do you have signal showing when not connected to WiFi?

Also, do you have credit to purchase a data add-on?

Leanne 🙂

Re: Pay as you go roaming data

Cristiana23 — Sat, 04 Nov 2023 12:26:29 GMT

Hi Leanne,

It says I have signal but then no connection seems to happen. Yep, plenty of credit to buy the adds on, and it seems also the transaction took place (the money went out from my account), but no service.

Re: Pay as you go roaming data

Leanne_T — Sat, 04 Nov 2023 12:45:58 GMT

Hi @Cristiana23

Can you manually search for networks in your phone settings, do any show available?

Leanne.

Re: Pay as you go roaming data

Cristiana23 — Sun, 05 Nov 2023 11:55:16 GMT

There doesn't seem to have any available.

The only way I was able to "solve it" is by buying a Turkish sim card...

Re: Pay as you go roaming data

Leanne_T — Sun, 05 Nov 2023 12:37:49 GMT

Thanks for coming back to me @Cristiana23

Please contact us when you return to get this looked into.

Leanne.