topic Re: Cannot link new pay as you go sim to new EE account in Pay as you go

Cannot link new pay as you go sim to new EE account

AdamL3 — Thu, 02 Nov 2023 20:38:48 GMT

I have just got a pay as you go sim, downloaded the EE app and created an account. I have tried everything and I cannot get the mobile number to link to my account.

I’m constantly getting this error.

I have tried suggestions from other posts, logging into MyEE on the website and I have nothing available that is suggested. This is all there is…

The app has a locked padlock on the Home Screen. Not sure what this means.

Re: Cannot link new pay as you go sim to new EE account

Leanne_T — Fri, 03 Nov 2023 07:51:58 GMT

Hi @AdamL3

Thanks for coming to the community.

Have you topped up and and used the SIM card for calls and texts?

Once this has been done, the EE app should link for you.

Or, if you give us a call the team will be happy to help get the account set up for you 🙂

Leanne.

Re: Cannot link new pay as you go sim to new EE account

AdamL3 — Fri, 03 Nov 2023 13:43:14 GMT

Hi Leanne, I have topped up and used the sim for calls and texts.

I have changed to my old number today, it’s still not linking to the app.

I will give you a call.

Thanks.

Re: Cannot link new pay as you go sim to new EE account

Leanne_T — Fri, 03 Nov 2023 13:51:39 GMT

Hi @AdamL3

Have you registered with the temporary number previously?

Leanne.

Re: Cannot link new pay as you go sim to new EE account

AdamL3 — Fri, 03 Nov 2023 15:03:12 GMT

I was never able to register with the temporary number. I’ve had 2 EE SIM cards, 3 different phone numbers now and none will link to my EE account..

Re: Cannot link new pay as you go sim to new EE account

Leanne_T — Fri, 03 Nov 2023 15:09:17 GMT

I see @AdamL3

In this case, please call us on the team will get this looked into for you.

Leanne.

Re: Cannot link new pay as you go sim to new EE account

AdamL3 — Fri, 03 Nov 2023 15:42:41 GMT

@Leanne_T They told me to wait a few days..

Re: Cannot link new pay as you go sim to new EE account

Leanne_T — Fri, 03 Nov 2023 15:51:42 GMT

I see @AdamL3

Please keep me updated with how you get on 🙂

Leanne.