https://community.ee.co.uk/t5/Pay-as-you-go/Problems-Activating-a-PAYG-SIM/m-p/1322470#M60199 <P>I bought a PAYG sim from WH Smith Yesterday,&nbsp; When I tried to activate it online it said there as a problem with the serial number. I rang customer services 3 times and was told to restart my device and they would call me back. They didn't or couldn't. When I rang back I was told there was nothing wrong with the sim card.&nbsp; But&nbsp; I cant receive calls.&nbsp; And I've still not been able to&nbsp; activate my Sim Card</P> Thu, 02 Nov 2023 14:42:50 GMT Dan_Rose 2023-11-02T14:42:50Z https://community.ee.co.uk/t5/Pay-as-you-go/Problems-Activating-a-PAYG-SIM/m-p/1322470#M60199 <P>I bought a PAYG sim from WH Smith Yesterday,&nbsp; When I tried to activate it online it said there as a problem with the serial number. I rang customer services 3 times and was told to restart my device and they would call me back. They didn't or couldn't. When I rang back I was told there was nothing wrong with the sim card.&nbsp; But&nbsp; I cant receive calls.&nbsp; And I've still not been able to&nbsp; activate my Sim Card</P> Thu, 02 Nov 2023 14:42:50 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Problems-Activating-a-PAYG-SIM/m-p/1322470#M60199 Dan_Rose 2023-11-02T14:42:50Z https://community.ee.co.uk/t5/Pay-as-you-go/Problems-Activating-a-PAYG-SIM/m-p/1322536#M60200 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4132852">@Dan_Rose</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>What is the URL where you're trying to activate it?</P> <P>Pay as you go SIM cards are normally ready to use after being topped up.</P> <P>James</P> Thu, 02 Nov 2023 16:49:17 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Problems-Activating-a-PAYG-SIM/m-p/1322536#M60200 James_B 2023-11-02T16:49:17Z