topic Re: Re: pack error in Pay as you go

Re: pack error

Ekeoma — Wed, 01 Nov 2023 09:53:23 GMT

Hey, i'm also having the same problem. Put 15 on my SIM, tried calling, texting or anything and it's not working

Is there anyway to reactivate the phone sim online or would I need to go into an EE store to do it?

Re: Re: pack error

Leanne_T — Wed, 01 Nov 2023 10:20:29 GMT

Hi @Ekeoma

Thanks for coming to the community.

Is this a new EE SIM card?

If not, how long ago was the SIM last used?

Leanne 🙂

Re: Re: pack error

Ekeoma — Wed, 01 Nov 2023 10:35:00 GMT

Hey Leanne,

I last used it in April, I was sent a text in december saying my remaining credit would be gone (which is understandable) and that my number would be disconnected in 3 months, I tried calling 150 to reactivate but it says I have no credit for a call even though I shouldn't need credit. Despite this I put 15 pounds on to at least call in and get a new bundle but it's still not going through, even when I try to use the app or the website to set up the bundle.

Any help would be appreciated,

Ekeoma

Re: Re: pack error

Leanne_T — Wed, 01 Nov 2023 10:36:29 GMT

Hi @Ekeoma

Thanks for coming back to me.

Please call us from another phone on 07953 966 150 and the team will get this looked into for you.

Leanne.