topic Re: Where can I check if my number is active? in Pay as you go

Where can I check if my number is active?

Bart88uk — Tue, 31 Oct 2023 11:04:09 GMT

I didnt top up my phone for nearly a year and I stopped recived SMS, i did top up my sim card but still didnt recived anything and cant do calls or texts.

Re: Where can I check if my number is active?

XRaySpeX — Tue, 31 Oct 2023 11:35:06 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Where can I check if my number is active?

Bart88uk — Tue, 31 Oct 2023 11:39:13 GMT

I didnt use it for few months, looks like more than 6, i just did top up 5 quid, but still didnt work, i cant ring them 😕 is any other way to contact them to active my card again?

Re: Where can I check if my number is active?

Katie_B — Tue, 31 Oct 2023 12:00:10 GMT

Hi @Bart88uk.

Thanks for getting back to us.

Unfortunately, it's only our customer care team who can activate this for you.

Are you in the UK? if yes, do you have a local EE Store near?

Katie

Re: Where can I check if my number is active?

Bart88uk — Tue, 31 Oct 2023 12:03:09 GMT

Hi, im not in UK atm. 😞

Re: Where can I check if my number is active?

Katie_B — Tue, 31 Oct 2023 12:05:28 GMT

Hi @Bart88uk.

If there is another phone you could use the team can be contacted from abroad on +44 7953 966 150.

Katie

Re: Where can I check if my number is active?

XRaySpeX — Tue, 31 Oct 2023 12:11:25 GMT

It's not a matter of just using it. You needed to make a chargeable action within the last 9 months to be able to reactivate it. Otherwise you've lost it completely.

Re: Where can I check if my number is active?

Bart88uk — Tue, 31 Oct 2023 12:18:15 GMT

i did top up my card this morning. It will be enough?

Re: Where can I check if my number is active?

XRaySpeX — Tue, 31 Oct 2023 12:24:21 GMT

It was too late. It had already gone into hibernation.