topic Re: How to cancel in Pay as you go

Re: How to cancel

kpoon009 — Wed, 18 Oct 2023 00:20:16 GMT

Thank you. Does it mean I have to go to the shop to meet the seller for a 30-day contract before I can do a monthly subscription?

Re: Re: How to cancel

James_B — Wed, 18 Oct 2023 06:42:20 GMT

Hi @kpoon009,

Welcome to the EE Community. 🙂

Are you a new EE customer or are you looking to upgrade?

James

Re: Re: How to cancel

kpoon009 — Sun, 22 Oct 2023 23:13:50 GMT

Actually, I don't need a kind of community for using a simple mobile. I need to get information on data balance and subscription pack updates. It's a little bit compulsory to get this information from this community. No more online customer services and now it's a conversation for a discussion instead.

Re: Re: How to cancel

Katie_B — Mon, 23 Oct 2023 06:58:26 GMT

Hi @kpoon009.

Are you a pay as you go customer?

If yes, you can find your remaining data allowance by logging in to your EE account online or via the app.

You can also text BALANCE to 150.

For all available subscription packs you can text ALL PACKS to 150.

Katie

Re: Re: How to cancel

XRaySpeX — Mon, 23 Oct 2023 22:14:32 GMT

@kpoon009 : No, you can buy a pack just by using the Text Service from your device.