topic Re: Unable to Buy Pack Abroad in Pay as you go

Unable to Buy Pack Abroad

dudely — Sun, 22 Oct 2023 14:58:07 GMT

Hi all,

I am currently living aboard for a few years and maintaining my UK number. I have previously Top-Up and bought Pack through my EE account online every few months to keep my number. However, this time, I managed to top up but I am unable to buy a pack and I have stopped receiving text. I suspect it my number might have gone into hibernation even though I do have a chargeable activity every 179 days. Is there a reinstate my UK number?

Re: Unable to Buy Pack Abroad

Chris_B — Sun, 22 Oct 2023 17:02:30 GMT

@dudely You need to call customer service for this.

Re: Unable to Buy Pack Abroad

Katie_B — Mon, 23 Oct 2023 06:36:02 GMT

Hello @dudely.

Thanks for coming here.

@Chris_B is right, if your number is in hibernation then you will need to speak with our customer care team who can reactivate your number.

Katie