topic Re: Payment system down in Pay as you go

Payment system down

suvzit — Tue, 17 Oct 2023 17:28:56 GMT

Tried to pay via fast payment system , via account online, via telephonic call. Nothing worked. It says there is something wrong in the payment system, and online fast payment system says card declined, whereas the card has no problem and there is banalnace in it. When will this be resolved?

Re: Payment system down

suvzit — Tue, 17 Oct 2023 17:31:08 GMT

It is not working for me and says card declined. Card is fine , with balance. Paying through 150 says there is an error in the payment system. Tried through various ways. Its simply not working.

Re: Payment system down

suvzit — Tue, 17 Oct 2023 17:37:31 GMT

Hi my account is suspended. Tried to pay via fast payment system , via account online, via telephonic call. Nothing worked. It says there is something wrong in the payment system, and online fast payment system says card declined, whereas the card has no problem and there is balance in it. How and When will this be resolved?

Re: Payment system down

James_B — Wed, 18 Oct 2023 07:10:46 GMT

Hi @suvzit,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

Re: Payment system down

3kcc — Wed, 18 Oct 2023 13:26:02 GMT

I checked yesterday and today. Still not working.

Re: Payment system down

James_B — Wed, 18 Oct 2023 14:59:51 GMT

Hi @3kcc,

Welcome to the EE Community. 🙂
What type of payment are you having problems with?

James

Re: Payment system down

3kcc — Wed, 18 Oct 2023 15:09:40 GMT

Hi James,

I try to use the website to set up my automatic payment but it fails at the confirm step.

The error message is something about the content is blocked, please contact the site owner to fix.

Re: Payment system down

Katie_B — Wed, 18 Oct 2023 15:50:55 GMT

Hello @3kcc.

Have you tried using a different device?

Katie