topic Re: Telephone call usage in Pay as you go

Telephone call usage

Johnh1995 — Mon, 16 Oct 2023 14:27:21 GMT

I have just bought a pack but need to see list of my calls thst I have made. Can someone help

Re: Telephone call usage

Schockwave — Mon, 16 Oct 2023 15:09:40 GMT

Hello @Johnh1995 ,

Welcome to the community,

If you click on the phone icon on your phone, the calls you have made should still be there, the pack will have nothing to do with calls, they should be there when clicking on recent.

Re: Telephone call usage

Johnh1995 — Mon, 16 Oct 2023 17:47:02 GMT

Thanks but I was looking for usage information on the EE app. I used to get this information on my Talk mobile app, but switched provider when Talk mobile upgraded their app who then said my phone was not compatible

Re: Telephone call usage

James_B — Tue, 17 Oct 2023 07:02:36 GMT

Hi @Johnh1995,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: Telephone call usage

Johnh1995 — Tue, 17 Oct 2023 07:54:40 GMT

James, it is a pay monthly plan

Re: Telephone call usage

James_B — Tue, 17 Oct 2023 08:06:04 GMT

Hi @Johnh1995,

If you don't currently pay for itemised billing, you'll only be able to view calls that were charged outside of your inclusive allowances.

As @Schockwave mentioned, you can view your call history directly on your device.

James

Re: Telephone call usage

Johnh1995 — Tue, 17 Oct 2023 08:31:04 GMT

Thanks James. I was not aware there was a charge for itemized billing. I will have to contact EE direct to find out more

Re: Telephone call usage

James_B — Tue, 17 Oct 2023 08:33:01 GMT

No problem @Johnh1995

James

Re: Telephone call usage

XRaySpeX — Tue, 17 Oct 2023 12:39:59 GMT

@Johnh1995 : If you bought a pack you are not on a monthly contract but on PAYG with 30-day top-ups & packs.

On that basis, to see your usage for the last 30 days in your online MyEE go to Home > View full usage > Your usage.

Re: Telephone call usage

Johnh1995 — Tue, 17 Oct 2023 13:37:23 GMT

that is all I see, No breakdown of actual calls.

Re: Telephone call usage

XRaySpeX — Tue, 17 Oct 2023 14:30:44 GMT

Is that the app? It doesn't look like an online MyEE as I pointed you at..