topic Re: top up in Pay as you go

top up

Louissa — Sun, 15 Oct 2023 16:31:08 GMT

Hi, My son 's phone is out of data, I have top up money for him already but his upcoming subscription is on 29 October, what can he do to start the subscription now? He cannot send a text message because he had no data, thank you

Re: top up

Chris_B — Sun, 15 Oct 2023 17:26:12 GMT

@Louissa You don’t need data to send a text these are different things. He just needs to text NOW to 150 to start his pack early.

Re: top up

Louissa — Sun, 15 Oct 2023 20:10:51 GMT

Thank you Chris, we have successfully activated the subscription today. However, if the data run out before the upcoming payment date, which is 30 days from today , that is 14 November, can we text NOW to 150 again to top up manually?

Re: top up

Christopher_G — Mon, 16 Oct 2023 07:28:49 GMT

Yes, texting NOW to 150 will start your next pack early, @Louissa

Chris

Re: top up

Louissa — Mon, 16 Oct 2023 16:15:24 GMT

Thank you very much Chris, it means we can text NOW to 150 anytime we wish to add (top up) the data , am I right? And we can even repeatedly doing so within the 30 days before the next payment date, right?

Re: top up

Katie_B — Mon, 16 Oct 2023 16:43:05 GMT

Hi @Louissa.

You will need the credit available when texting NOW to 150.

This will start your pack before your refreshment date.

Katie

Re: top up

XRaySpeX — Mon, 16 Oct 2023 19:26:37 GMT

You can't text NOW to 150 until you have bought the pack to start now & you can't buy the pack until you have topped up enough money credit to buy it.