topic Re: Re: Trying to change debit card in Pay as you go

Re: Trying to change debit card

donwalter — Thu, 12 Oct 2023 10:06:00 GMT

Please I want to change my card details for payments

Re: Re: Trying to change debit card

James_B — Thu, 12 Oct 2023 10:10:25 GMT

Hi @donwalter,

Welcome to the EE Community. 🙂

Is this for a pay as you go or pay monthly account?

James

Re: Re: Trying to change debit card

donwalter — Thu, 12 Oct 2023 13:14:44 GMT

Yes please

Re: Re: Trying to change debit card

James_B — Thu, 12 Oct 2023 13:26:42 GMT

Hi @donwalter,

Are you trying to update a card you use for pay as you go top ups or a direct debit for a pay monthly account?

James

Re: Re: Trying to change debit card

donwalter — Thu, 12 Oct 2023 13:29:05 GMT

Yes I want remove the card I used for pay as you go

Re: Re: Trying to change debit card

James_B — Thu, 12 Oct 2023 13:33:24 GMT

Hi @donwalter,

Have you tried managing your payment card in the My EE app?

James

Re: Re: Trying to change debit card

XRaySpeX — Thu, 12 Oct 2023 19:47:48 GMT

@donwalter : When you next buy a pack it will ask you for your card details.

Re: Re: Trying to change debit card

Denny2211 — Tue, 24 Oct 2023 18:37:52 GMT

Pay monthly

Re: Re: Trying to change debit card

XRaySpeX — Tue, 24 Oct 2023 18:42:58 GMT

@Denny2211 : You've come to the wrong place. The above advice was for PAYG. I should post your query in the Contracts & Billing forum.

Re: Re: Trying to change debit card

SC007 — Tue, 02 Jan 2024 10:56:47 GMT

Monthly account

Re: Re: Trying to change debit card

James_B — Tue, 02 Jan 2024 13:10:33 GMT

Welcome to the EE Community, @SC007

How can we help today?

James

Re: Re: Trying to change debit card

Jefffoster52 — Tue, 08 Apr 2025 08:22:53 GMT

Re: Re: Trying to change debit card

Jefffoster52 — Tue, 08 Apr 2025 08:26:29 GMT

Yes

Re: Re: Trying to change debit card

Ali_A — Tue, 08 Apr 2025 10:22:55 GMT

@Jefffoster52

Are you looking to change your details for a Pay As You Go account, or Pay Monthly?

Ali

Re: Re: Trying to change debit card

Alex_H — Tue, 08 Apr 2025 10:27:03 GMT

Hi @Jefffoster52,

Welcome to the EE Community

Are you wishing to use a new debit card for your payments? You should be able to do this via your online account on the website or app.

If you are on a contract this would be in the billing and payments section. If you are on Pay as you go you should be able to register a new card when doing a top up or when setting up a recurring pack purchase.

Alex

Re: Re: Trying to change debit card

Simonadobrin — Thu, 17 Apr 2025 20:32:47 GMT

I wont to change my card details for payment

Re: Re: Trying to change debit card

XRaySpeX — Thu, 17 Apr 2025 20:36:48 GMT

@Simonadobrin : Read the Solution of this thread you've latched onto.