topic Re: Unable to link my new PAYG sim to account in Pay as you go

Unable to link my new PAYG sim to account

jwpayg_w — Wed, 11 Oct 2023 13:06:04 GMT

Hi, I ordered a PAYG sim £10 for 8G pack and received today.

When I try to link that to the EE account, it shows below error.

Please let me know how to resolve it?

And also when I plug in the sim to the phone, it said I don't have any create to make call. But I had already paid £10 when I order the £10 pack? I called the 150 hotline few times today but it is very difficult to get someone connected..... wait too long without anyone answer.

Re: Unable to link my new PAYG sim to account

XRaySpeX — Wed, 11 Oct 2023 13:07:00 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Unable to link my new PAYG sim to account

jwpayg_w — Wed, 11 Oct 2023 13:09:08 GMT

It said £0 balance. But I paid £10 pack when I make the order online? So why?

Re: Unable to link my new PAYG sim to account

XRaySpeX — Wed, 11 Oct 2023 13:10:19 GMT

Yes, but what else does it say, in full?

Re: Unable to link my new PAYG sim to account

jwpayg_w — Wed, 11 Oct 2023 13:14:17 GMT

Your current balance as of today XX:XX is £0.00. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

Then when I login to my EE app or ee.co.uk/MyEE, I cannot link the new numbers to it. So it is a dead loop? lol.

Re: Unable to link my new PAYG sim to account

XRaySpeX — Wed, 11 Oct 2023 13:16:28 GMT

You have no pack yet. When did you buy this SIM? It might take 24 hours to appear.

Re: Unable to link my new PAYG sim to account

jwpayg_w — Wed, 11 Oct 2023 13:17:41 GMT

I bought it 2 days ago on Monday 9th Oct and received the sim today.

Re: Unable to link my new PAYG sim to account

XRaySpeX — Wed, 11 Oct 2023 13:31:11 GMT

The 24 hours would be from when you 1st activated it.

Re: Unable to link my new PAYG sim to account

jwpayg_w — Wed, 11 Oct 2023 14:42:02 GMT

Thanks, let me check if that works tomorrow

Re: Unable to link my new PAYG sim to account

Leanne_T — Wed, 11 Oct 2023 15:16:19 GMT

Please let us know how you get on @jwpayg_w

Leanne 🙂

Re: Unable to link my new PAYG sim to account

jwpayg_w — Wed, 11 Oct 2023 22:12:03 GMT

Hi, my £10 pack is activated now (for some reason, I need to top-up and keep a £10 credit balance before £10 pack I paid before can be used. A bit confusing)

However, I still cannot link the number to my EE App account. Still got this error message when I try to link.... So I cannot manage the number in the App or My Account.

Re: Unable to link my new PAYG sim to account

Leanne_T — Thu, 12 Oct 2023 07:47:33 GMT

Hi @jwpayg_w

If you are unable to link the account today, please call us on 150 and the team will be happy to help get the account linked 🙂

Leanne.