topic Re: Re: payment history in Pay as you go

Re: payment history

travelingSofia — Tue, 11 Jul 2023 11:21:04 GMT

Hi, I cannot find my billing history? The only thing close to it that I can find is the top up history, which only shows the past 90 days! I need to see the billing history for the past 12 months at least. Thank you!

Re: Re: payment history

travelingSofia — Tue, 11 Jul 2023 11:24:32 GMT

Hi Leanne/ EE Support team - could you please inform how I could find my billing history, I have searched for it for over 2 hours now on both the app and the website (logged in). I don't understand why you make it so difficult. In my view the logical place for this would be in my profile, if in my profile there was a tab my payment settings. But I have looked all over and the closest thing I can find is a top up history - which only provides for the past 90- days. This though is not sufficient for my purposes.

Thanks.

Re: Re: payment history

Chris_B — Tue, 11 Jul 2023 12:09:46 GMT

@travelingSofia Your not billed on PAYG so you don’t have a billing history. If you require such information on how much you’ve topped up over the months then you top up and a shop and keep the receipt.

Re: Re: payment history

XRaySpeX — Tue, 11 Jul 2023 13:14:59 GMT

You won't have billing history on PAYG but you will have a usage history for the last 30 days.

In you online MyEE look at Home > View full usage > Your usage.

Re: Re: payment history

travelingSofia — Tue, 11 Jul 2023 16:55:32 GMT

I don't have Pay As You Go! I have a monthly subscription pack, and it is set up so that the amount is charged every month to my card, but I only ever see the payment has been made on my card, and a text notification from EE saying it is about to be charged (and how much), but nothing that could be used as an bill/invoice.

Re: Re: payment history

travelingSofia — Tue, 11 Jul 2023 16:56:23 GMT

Re: Re: payment history

XRaySpeX — Tue, 11 Jul 2023 17:01:23 GMT

A subscription pack is PAYG. You can stop it anytime at your whim. You are in the right Forum.

Re: Re: payment history

Chris_B — Tue, 11 Jul 2023 19:33:30 GMT

@travelingSofia If your on a contact that contact is binding for 24 months and you receive a bill and you pay that within 7 days. You’ll also see this on any credit rating site like Experian as failing to pay can affect your credit rating.

Sounds like you’ve setup a reoccurring payment for your PAYG packs.

Re: Re: payment history

travelingSofia — Wed, 12 Jul 2023 13:32:24 GMT

Oh I see, I didn't realize until now that a subscription pack was the same as Pay as you go. In any case, I would really like to access the record of what has been charged (payment history) for each month, but it only lets me see for the past 90 days! I don't think it would be too much to ask for some kind of receipt of payment?! I have had the same plan for 2 years now.

Thank you for any advice.

Re: Re: payment history

Chris_B — Wed, 12 Jul 2023 13:59:07 GMT

@travelingSofia If you’ve not charged your PAYG subscription then it’s the same cost over the last 2 years. That hasn’t changed and your bank statements will show this as it’s a subscription pack.

Re: Re: payment history

Innov8 — Sun, 08 Oct 2023 06:35:57 GMT

It is illegal to not provide receipts for payments made. How do we access receipts of our payments for our tax return?

Re: Re: payment history

Leanne_T — Sun, 08 Oct 2023 08:36:02 GMT

Hi @Innov8

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Re: payment history

Innov8 — Sun, 08 Oct 2023 13:10:10 GMT

Pay as you go, however, that is irrelevant, you have taken money and are not providing any proof of that. As I mentioned it is illegal to take money and not provide a receipt or invoice. We need that proof so where do we get it?

Re: Re: payment history

Leanne_T — Sun, 08 Oct 2023 13:17:52 GMT

Hi @Innov8

You can call us on 150, and the team will see what information they can provide for your account.

Leanne.

Re: Re: payment history

Innov8 — Sun, 08 Oct 2023 13:32:09 GMT

We don't need information we need our receipts.

Re: Re: payment history

Leanne_T — Sun, 08 Oct 2023 13:33:20 GMT

If you call us the team can look into the payment history for the account we are unable to provide this information on the community @Innov8

Leanne.

Re: Re: payment history

Chris_B — Sun, 08 Oct 2023 17:52:39 GMT

@Innov8 If you sell a customer a product or a service, you need to give them an invoice (bill) by law if both you and the customer are registered for VAT (a business to business transaction). An invoice is not the same as a receipt, which is an acknowledgement of payment.

so are you VAT registered?

Re: Re: payment history

Innov8 — Sun, 08 Oct 2023 20:31:29 GMT

You need to provide receipts for proof of purchase. I am talking specifically about receipts.