topic Re: App support in Pay as you go

App support

Robbiet1 — Sat, 07 Oct 2023 17:22:16 GMT

I’m having problems with the my ee app. I just want to too up a payG sim, when I click on top up it redirects to the website with button to top up, only a button telling me to install the app. Click on it and the cycle begins again.

this is the same issue with many areas of the app, already logged in, then redirects to the website within the app browser, asks to log in then redirects back to the app.

the app seems a bit pointless as almost every function requires a redirect to the website.

Re: App support

XRaySpeX — Sat, 07 Oct 2023 20:26:14 GMT

@Robbiet1 : Try using Fast Top-Up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: App support

Robbiet1 — Sun, 08 Oct 2023 10:34:41 GMT

Thanks yeah that works. The problem with the app is still an issue though.

Re: App support

Leanne_T — Sun, 08 Oct 2023 10:47:18 GMT

Hi @Robbiet1

Can you access all features and view details if you log into your My EE account through a web browser?

Leanne.

Re: App support

Robbiet1 — Sun, 08 Oct 2023 10:55:43 GMT

Hi Leanne, yes I have, it re-directs me to download the app again with no option to top up.

Re: App support

Leanne_T — Sun, 08 Oct 2023 11:04:14 GMT

I see @Robbiet1

Have you recently registered the My EE account?

Can you view your allowance details?

Leanne.