topic Re: I keep getting used all data prompts but still have a balance in Pay as you go

I keep getting used all data prompts but still have a balance

Ijmc — Fri, 06 Oct 2023 16:55:39 GMT

I keep getting an SMS that I have used all my data .. to start a new pack etc. But if I ask for a balance I have 2.6gb remaining.

Re: I keep getting used all data prompts but still have a balance

XRaySpeX — Fri, 06 Oct 2023 19:18:59 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: I keep getting used all data prompts but still have a balance

Ijmc — Sat, 07 Oct 2023 16:57:33 GMT

BAL? It shows I have data, text and time same it does my account so I don’t understand why I get the message. Perhaps it is due to starting a new pack early, and some part of the account has an old balance and another has a new balance?

Re: I keep getting used all data prompts but still have a balance

XRaySpeX — Sat, 07 Oct 2023 19:58:26 GMT

BAL, AL, BALANCE or ALLOWANCE! They're all the same!

Re: I keep getting used all data prompts but still have a balance

Leanne_T — Sun, 08 Oct 2023 07:31:29 GMT

Hi @Ijmc

How often are you receiving the text?

Is the data you have remaining from your pack, or free boosts?

Leanne.

Re: I keep getting used all data prompts but still have a balance

Ijmc — Sun, 08 Oct 2023 22:19:06 GMT

It happened on two days last week four days apart 24/28th.. each time it was twice on the same day. It has not happened since Thursday 28th. Current BAL or AL is pack, free boosts and rollover. I am just curious why it says the following when my balance contradicts it >

Hi from EE. You've used all your data for An extra 100MB UK data which renews on . To start a new pack early, either go to the EE app or text ALL PACKS to 150. Once you've bought a pack, text NOW to start it straight away. Alternatively, text ADD DATA to 150 to get an add-on until your next pack starts.

Re: I keep getting used all data prompts but still have a balance

Katie_B — Mon, 09 Oct 2023 07:26:38 GMT

Thanks for getting back to us @Ijmc.

Does this happen every month?

Katie

Re: I keep getting used all data prompts but still have a balance

Ijmc — Wed, 11 Oct 2023 13:07:45 GMT

It has only started happening over the last two months. Last message was on Monday 9th so far but they may still arrive.

Re: I keep getting used all data prompts but still have a balance

Leanne_T — Wed, 11 Oct 2023 14:51:05 GMT

Thanks @Ijmc

If you get another message, please call us on 150 and the team will get this looked into for you 🙂

Leanne.