topic Re: Unable to change subscription plan in Pay as you go

Unable to change subscription plan

Shaq57412 — Sat, 07 Oct 2023 06:11:38 GMT

My number is [edited]. When I tried to change my subscription pack to another one, it said 'Sorry, we were unable to complete your request right now. Please try again later.' That stops me from choosing any plans. However, when I used another number, I could access that page.

Is there anything wrong with my number?

[Mod edit: Image rejected as it contained personal information]

Re: Unable to change subscription plan

XRaySpeX — Sat, 07 Oct 2023 01:15:28 GMT

@Shaq57412 : How are you trying to change your pack?

Re: Unable to change subscription plan

Shaq57412 — Sat, 07 Oct 2023 01:38:29 GMT

I went to ‘Plan and subscription’, then ‘get subscription packs’. After that pack errors occur.

Re: Unable to change subscription plan

XRaySpeX — Sat, 07 Oct 2023 02:42:53 GMT

Have you tried texting PACKnn to 150 where 'nn' is the value of the pack you want?

Re: Unable to change subscription plan

Shaq57412 — Sat, 07 Oct 2023 02:58:20 GMT

Yes, my original plan was a £15 pack. However, when I type PACK10 to 150, it said it didn’t recognize the message and now only PACK 15,20,30 are available now. I am unable to change to PACK10

Re: Unable to change subscription plan

Leanne_T — Sat, 07 Oct 2023 08:13:08 GMT

Hi @Shaq57412

If you text ALL PACKS to 150, does PACK10 show as an option in the reply?

Leanne.

Re: Unable to change subscription plan

Shaq57412 — Sat, 07 Oct 2023 13:55:33 GMT

Yes. However, when I typed PACK10. It replied ‘sorry I did not recognise that.’ And it only provided PACK15,25 and 30 for me. I was then unable to choose PACK10

Re: Unable to change subscription plan

Leanne_T — Sat, 07 Oct 2023 13:56:28 GMT

Thanks @Shaq57412

In this case, please call us on 150 and the team will be happy to help 🙂

Leanne.