topic Re: New PAYG sim wont link to new account in Pay as you go

New PAYG sim wont link to new account

JoLo_37 — Thu, 05 Oct 2023 21:34:28 GMT

I bought a PAYG sim for my son and it won't link to his new account. He keeps getting error message saying "we're having trouble linking your products" it has been over 24hrs since sim inserted.

Re: New PAYG sim wont link to new account

XRaySpeX — Thu, 05 Oct 2023 21:41:13 GMT

@JoLo_37 : What's already on his a/c?

Re: New PAYG sim wont link to new account

JoLo_37 — Fri, 06 Oct 2023 05:40:41 GMT

Nothing, it's a new account he set up for the new sim

Re: New PAYG sim wont link to new account

Christopher_G — Fri, 06 Oct 2023 07:29:41 GMT

Hi @JoLo_37

Could you call the automated service on 150 please? Just to check that there is credit on it, or an active pack. Once there is credit or an active pack, it should let you link the account.
Chris

Re: New PAYG sim wont link to new account

XRaySpeX — Fri, 06 Oct 2023 09:46:54 GMT

@Christopher_G wrote:

Once there is credit or an active pack, it should let you link the account.

Doesn't need credit or pack to link to a/c.