topic Re: Content unlock failed in Pay as you go

Content unlock failed

Katie952 — Tue, 12 Sep 2023 15:32:47 GMT

Content unlock fail

Re: Content unlock failed

Christopher_G — Tue, 12 Sep 2023 17:22:04 GMT

Hi @Katie952

Welcome to the community.

Have you spoken to our Mobile Care team about changing the content lock?
Chris

Re: Content unlock failed

XRaySpeX — Tue, 12 Sep 2023 18:28:49 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content unlock failed

Katie952 — Mon, 18 Sep 2023 18:37:44 GMT

Hi Christopher

I have not if I send an email can they unlock for me ?

Re: Content unlock failed

XRaySpeX — Mon, 18 Sep 2023 18:56:03 GMT

EE provide no email contact. You can visit an EE store with some photo ID.

Re: Content unlock failed

Oreoluwa21 — Wed, 04 Oct 2023 13:39:21 GMT

Hello how can I remove the content unlock

Re: Content unlock failed

James_B — Wed, 04 Oct 2023 13:41:07 GMT

Hi @Oreoluwa21,

Welcome to the EE Community. 🙂

Please see My EE - Content unlock.

Hope this helps.

James

Re: Content unlock failed

Oreoluwa21 — Wed, 04 Oct 2023 13:44:02 GMT

It didn’t help..keeps saying failed

Re: Content unlock failed

James_B — Wed, 04 Oct 2023 13:49:32 GMT

What is the full error message you see @Oreoluwa21?

James

Re: Content unlock failed

Oreoluwa21 — Wed, 04 Oct 2023 13:50:56 GMT

After going credit card check..it said unlock failed

Re: Content unlock failed

Katie952 — Wed, 04 Oct 2023 14:11:25 GMT

Hi Christopher

I went to the store with my ID they have put it on my record then I phoned EE as that is what they told me to do and they could not unlock it I was told someone will ring me but then next day and they never do I am still waiting for it to be unlocked.
can you help?

Re: Content unlock failed

James_B — Wed, 04 Oct 2023 14:21:26 GMT

Hi @Oreoluwa21,

Please get in touch with Customer Care so a member of the team can process the credit card check manually for you.

They'll be happy to help. 🙂

James

Re: Content unlock failed

James_B — Wed, 04 Oct 2023 14:23:31 GMT

Hi @Katie952,

Sorry, we can't access your account via the community forum.

When showing ID in store, the assistant should arrange for your content lock settings to be changed.

I'd recommend popping into your local store so they can make sure this is completed for you.

Thanks

James