https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failure/m-p/1309064#M59542 <P>I purchased £15 of top up for my daughter’s phone &nbsp;to carry on with the deal she’s got. The payment was taken out of my bank account and I had a digital message saying top up was successful unfortunately, it has not gone onto my daughter phone. As you can understand im not happy at all about this . One, I’ve paid out for a non existent top up &amp; Two, because this has happened is it going to affect her EE pay as you package deal? Sue Hanmer</P> Tue, 03 Oct 2023 18:36:48 GMT Suzy03 2023-10-03T18:36:48Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failure/m-p/1309064#M59542 <P>I purchased £15 of top up for my daughter’s phone &nbsp;to carry on with the deal she’s got. The payment was taken out of my bank account and I had a digital message saying top up was successful unfortunately, it has not gone onto my daughter phone. As you can understand im not happy at all about this . One, I’ve paid out for a non existent top up &amp; Two, because this has happened is it going to affect her EE pay as you package deal? Sue Hanmer</P> Tue, 03 Oct 2023 18:36:48 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failure/m-p/1309064#M59542 Suzy03 2023-10-03T18:36:48Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failure/m-p/1309286#M59547 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/496281">@Suzy03</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear this has happened.&nbsp;</P> <P>What happens when your daughter texts BALANCE to 150?</P> <P>Katie</P> Wed, 04 Oct 2023 07:22:32 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failure/m-p/1309286#M59547 Katie_B 2023-10-04T07:22:32Z