Dissappearing credit

OanaAdriana — Sat, 30 Sep 2023 07:29:57 GMT

I topped my account with 15£ on the 28th of September, and the money was still in my account yesterday morning. It disappeared in the afternoon and my pack still isn't activated. Where has my money gone ? I tried activating the pack while the money was still there. There was a line saying "next due in 28 days" but when I tried calling, it says I don't have enough credit. I 'm also abroad for a few days and it's useless. I can't activate roaming, I can't call, nothing.

Re: Dissappearing credit

Katie_B — Sat, 30 Sep 2023 08:24:49 GMT

Hello @OanaAdriana.

Welcome to the community.

Roaming is already enabled on pay as you go.

If you wish to use your subscription pack then you will be required to purchase a Roaming Pass this is charged at either £2.50 per day or £10 for 7 days. You must have the credit available on your account when purchasing the pass.

More information can be found HERE.

Should you not wish to purchase a pass you will need to have credit available for local rate charges. You can find local rate charges HERE by searching your destination.

Katie

topic Dissappearing credit in Pay as you go

Dissappearing credit

Re: Dissappearing credit