topic Re: Change pack to use data with old SIM card in Pay as you go

Change pack to use data with old SIM card

Krisha1 — Wed, 27 Sep 2023 09:25:37 GMT

Hello, my partner bought a cheap 'burner phone' (I.e. not a smartphone) few years ago with EE as provider. He's finally got a smartphone now but when I topped up his credit by £15 he still only got free minutes and texts. It seems he has only got the option to get a month's worth of data for £ 40. We both are PAYG & I get data even if I only top up with £ 10. Does this have anything to do with the fact that my SIM was purchased in combination with a smartphone? Is there a way to get my partner the same type of pack I have (so less than that £40 for data add on) without changing SIM/ phonenumber? I hope I've explained the situation relatively clearly, thanking you in advance for any info! Kris

Re: Change pack to use data with old SIM card

XRaySpeX — Wed, 27 Sep 2023 10:49:33 GMT

@Krisha1 : Looks like you have a pack on your SIM & he doesn't. A pack includes data. If you don't have a pack you can use your credit to only pay for mins. & texts but not data directly.

What does texting AL to 150 from each of your nos. fully report verbatim (it is free)?

Let him text ALL PACKS to 150 & choose a pack.

Re: Change pack to use data with old SIM card

Krisha1 — Wed, 27 Sep 2023 12:42:55 GMT

Thank you so much for your reply, happy to report all is solved! Got
confirmation text he's now the proud 'owner' of 25GB of data haha! It was
so easy to do & processed quick, once you told me where I needed to go..
Thanks again, kind regards Kris

Re: Change pack to use data with old SIM card

Leanne_T — Wed, 27 Sep 2023 12:47:43 GMT

Thanks for coming back and letting us know @Krisha1

Leanne 🙂

Re: Change pack to use data with old SIM card

XRaySpeX — Wed, 27 Sep 2023 13:00:57 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.