topic Re: ROAMEU7D not working in Pay as you go

ROAMEU7D not working

AmyJ89 — Wed, 27 Sep 2023 06:17:48 GMT

Hi,

I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.

Can you please help me resolve, thanks.

Re: ROAMEU7D not working

XRaySpeX — Wed, 27 Sep 2023 08:42:39 GMT

@AmyJ89 : I'm not at all sure that the new PAYG EU Roaming facilities cover Flex Plans.

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG?

Re: ROAMEU7D not working

AmyJ89 — Wed, 27 Sep 2023 09:56:55 GMT

Hi, yeah I received a message saying if I text ROAMEU7D to 150 I'd be able to use my usual allowance. I topped up my account and text 150 and just received a message about codes I can text.

Sent from Outlook for Android<>

Re: ROAMEU7D not working

steppyhen — Wed, 27 Sep 2023 10:22:50 GMT

Did you send this message to 150 before you left the UK?

Re: ROAMEU7D not working

becca6989 — Fri, 09 Aug 2024 20:59:04 GMT

This exact thing is happening to me right now, when ever i text ROAMEU7D to 150 after getting the welcome to france message it gives me the automated response telling me all the codes i can use, not recognising ROAMEU7D as a code. my dad and sister have both been able to roam but i haven’t. please lmk how you fixed it if you did.

Re: ROAMEU7D not working

Leanne_T — Sat, 10 Aug 2024 07:41:48 GMT

Hi @becca6989

Thanks for coming to the community to let us know you are unable to activate the 7 day pass, I will certainly see what I can do to help 🙂

Do you have an active subscription pack at the moment?

Do you have credit to purchase the roaming add-on?

Speak soon.

Leanne 🙂