topic Re: Can’t link number to EE account in Pay as you go

Can’t link number to EE account

MoslemDeh — Tue, 26 Sep 2023 18:53:43 GMT

Hi, I'm trying to link my SIM to my account but I'm getting:
"We were unable to generate a passcode. Please try again later"
and when I get the code I getting this error:
"we’re having trouble linking your products"
Please Help to solve my issue.

Re: Can’t link number to EE account

MoslemDeh — Tue, 26 Sep 2023 20:33:14 GMT

Additional Information:
I', getting like this error:

Re: Can’t link number to EE account

Christopher_G — Wed, 27 Sep 2023 07:01:52 GMT

Hi @MoslemDeh

Welcome to the community.

Have you topped up your SIM card, or activated your pack? You can check on our automated service by dialling 150.

Once that's done, you should be able to link the number fully.

Chris