topic Using phone in EU in Pay as you go

Using phone in EU

Ady1964 — Fri, 22 Sep 2023 16:09:21 GMT

Hi. We reside in Spain but my partner still has an EE sim with a uk number. He's not on contract, just £15 a month PAYG.
The last 2 or 3 months he hasn't been able to make/receive calls or use his data unless he is at home with our wifi.
I went on his log-in and it says he still has the full package so obviously something is wrong.

Re: Using phone in EU

bristolian — Fri, 22 Sep 2023 16:17:52 GMT

I'm not sure what you mean by "the full package", but PAYG phones need to be used for a chargeable action at least once every 6months. Have you done this?

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

If your partner has had these symptoms for "2 or 3 months", then you or them need to contact EE CS ASAP, to avoid the 9month clock completely running out.

Re: Using phone in EU

XRaySpeX — Fri, 22 Sep 2023 16:33:23 GMT

@Ady1964 : Since June there have been charges for using PAYG pack allowances in the EU. You are meant to receive a text on entering a country telling you about them & inviting you to buy a chargeable roaming add-on lasting 1 or 7 days. Perhaps as he's already in the country he is not getting these invitations. EE roaming facilities are intended for UK residents who may take trips abroad for short stays.