topic Re: Barred sim in Pay as you go

Barred sim

Duchessn16 — Thu, 21 Sep 2023 14:36:02 GMT

My sim has not been in use for over a year now , i travelled out of town, i realizedi can no longer make outgoing calls .

what can i do about this ? how can i get this fixed?

Re: Barred sim

XRaySpeX — Thu, 21 Sep 2023 17:06:15 GMT

@Duchessn16 : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Barred sim

Duchessn16 — Mon, 25 Sep 2023 12:47:47 GMT

This was helpful, Thanks.

Re: Barred sim

XRaySpeX — Mon, 25 Sep 2023 13:02:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.