topic Re: Pack not working in Pay as you go

Pack not working

GlennDH — Thu, 30 Mar 2023 22:10:17 GMT

Help please!

I brought a new phone, and a brand new SIM card (was previously on Giffgaff, changed to EE)

I ordered a free SIM with a £20 pack included, I was told that it would activate after I sent a text, or made a call ... It won't let me send a text or make a call... Nothing is working.

When I go to my online account, it says I have a £20 pack but when I click "manage pack" it wants me to pay again, even though it's already taken money for the one I brought. Can anyone help please as I'm getting so frustrated 🥴

Re: Pack not working

XRaySpeX — Fri, 31 Mar 2023 01:09:02 GMT

@GlennDH : If you can, What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:23:46 GMT

ME TOO. THIS IS **bleep**. WANT TO ADD 10.00 CREDIT, HOW?????????????????????

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:24:29 GMT

NOTHING WORKING. WON 'T SEND.

Re: Pack not working

Katie_B — Wed, 20 Sep 2023 11:32:53 GMT

Hi @ROSHEA.

Have you been able to try logging in to your My EE online rather than the app to top up your account?

Speak soon,

Katie

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:47:23 GMT

LOGGING IN TO MY EE, ON MY LAPTOP.....TAKES ME TO OTHER PEOPLES QUESTIONS!!!

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:48:17 GMT

I AM ABOUT TO GO ELSEWHERE. 2 AND A HALF HOURS. NOTHING ON EE WORKS. NOT, A GOOD START!

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:51:28 GMT

N O CREDIT!!!

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:52:42 GMT

TES, TRIED THAT IT TAKES ME TO OTHER PEOPLES QUESTIONS!!

Re: Pack not working

Katie_B — Wed, 20 Sep 2023 11:55:34 GMT

Hi @ROSHEA.

Have you had access to My EE before?

Are you able to try using the Fast Top-Up route?

Katie

Re: Pack not working

ROSHEA — Wed, 20 Sep 2023 11:55:53 GMT

I HAVE BEEN USING EE FOR A MONTH, WHY SO DIFFICULT NOW?????????