Unable to add an add on

Nk35 — Tue, 19 Sep 2023 02:19:58 GMT

Hi,

I'm from Australia.

I went to the UK last year in December and purchased a pay-as-you-go sim. I was able to use this all over Europe.

I'm going to Europe next week from Australia and I want to use the same sim I used. I logged onto EE and topped it up, however, I can't purchase any Add-ons. I can go through the whole process then it tells me an Addons purchase error.

Re: Unable to add an add on

XRaySpeX — Tue, 19 Sep 2023 04:46:13 GMT

Sounds like your PAYG SIM has gone into hibernation or even lost completely.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic Unable to add an add on in Pay as you go

Unable to add an add on

Re: Unable to add an add on