topic Re: Re: pack error in Pay as you go

Re: pack error

rla1980 — Sun, 17 Sep 2023 13:18:28 GMT

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technically doesn't have any credit. What can I do?

Re: Re: pack error

XRaySpeX — Sun, 17 Sep 2023 13:19:54 GMT

@rla1980 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Re: pack error

rla1980 — Sun, 17 Sep 2023 13:21:58 GMT

my phone is showing Not Delivered

Re: Re: pack error

rla1980 — Sun, 17 Sep 2023 13:29:13 GMT

Is there anything that can be done or should I seek a refund and choose a new provider? Cheers!

Re: Re: pack error

James_B — Sun, 17 Sep 2023 14:35:16 GMT

Hi @rla1980,

Has it been a while since you last used the SIM card?

James

Re: Re: pack error

rla1980 — Sun, 17 Sep 2023 16:10:17 GMT

Yes, about 11 months.

Re: Re: pack error

XRaySpeX — Sun, 17 Sep 2023 16:53:17 GMT

@rla1980 : Your PAYG SIM has gone into hibernation & then been deactivated after such a long time.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re: pack error

rla1980 — Sun, 17 Sep 2023 17:23:14 GMT

OK, cool. So I've already topped up the SIM by £15. I've attempted calls and texts and none of them have gone through.