topic Re: subscription pack waiting in Pay as you go

subscription pack waiting

igor_jef — Fri, 15 Sep 2023 20:49:16 GMT

I purchased subsection pack of roaming data, internet worked for 2 hours and stopped.

I checked my account and it says "waiting".

Re: subscription pack waiting

James_B — Sat, 16 Sep 2023 08:46:55 GMT

Is it working this morning @igor_jef?

James

Re: subscription pack waiting

igor_jef — Sat, 16 Sep 2023 12:53:16 GMT

Ir worked for few hours again and it stopped.

EE service is an absolute joke, unreliable and overpriced, never again.

Sorry for the rant but I am very disappointed customer

Re: subscription pack waiting

James_B — Sat, 16 Sep 2023 13:28:50 GMT

Hi @igor_jef,

Please get in touch with Customer Care so a member of the team can take a look at this for you.

They'll be happy to help.

James

Re: subscription pack waiting

igor_jef — Sat, 16 Sep 2023 13:43:30 GMT

Thanks but no.

I just bought a local SIM card I will quit EE as soon as I come back to UK.

Your service is broken and needs fixing including UX and UI aspects.

Re: subscription pack waiting

XRaySpeX — Sat, 16 Sep 2023 18:46:52 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: subscription pack waiting

igor_jef — Sat, 16 Sep 2023 19:35:05 GMT

Yes, I used this SIM in UK for ~3 months