https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-sim-delivery-and-cancellation/m-p/1295501#M59011 <P>I ordered a PAYG sim online recently, but am wondering how it is normally delivered. The website says 2nd class royal mail service, but it hasn’t arrived after 5 business days. There also does not seem to be any helpline available or tracking service. Please could anyone advise?</P><P>Also, is it possible to return the PAYG sim in store or online if I decide to not go ahead with it anymore? If the package is not activated, will I get a full refund?</P><P>Thanks</P> Fri, 15 Sep 2023 19:28:53 GMT candybee28 2023-09-15T19:28:53Z https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-sim-delivery-and-cancellation/m-p/1295501#M59011 <P>I ordered a PAYG sim online recently, but am wondering how it is normally delivered. The website says 2nd class royal mail service, but it hasn’t arrived after 5 business days. There also does not seem to be any helpline available or tracking service. Please could anyone advise?</P><P>Also, is it possible to return the PAYG sim in store or online if I decide to not go ahead with it anymore? If the package is not activated, will I get a full refund?</P><P>Thanks</P> Fri, 15 Sep 2023 19:28:53 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-sim-delivery-and-cancellation/m-p/1295501#M59011 candybee28 2023-09-15T19:28:53Z https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-sim-delivery-and-cancellation/m-p/1295502#M59012 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4002446">@candybee28</a>&nbsp;: There is no tracking on Royal Mail deliveries.</P> <P>If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.</P> Fri, 15 Sep 2023 19:33:39 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-sim-delivery-and-cancellation/m-p/1295502#M59012 XRaySpeX 2023-09-15T19:33:39Z