topic Re: Issues with credit in Pay as you go

Issues with credit

Paulrcp1 — Fri, 15 Sep 2023 18:20:45 GMT

Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it!

Re: Issues with credit

Sam2114 — Fri, 15 Sep 2023 18:06:40 GMT

Re: Issues with credit

Reha2244 — Fri, 15 Sep 2023 18:17:40 GMT

i can’t call from my phone when i have unlimited calls and my data doesn’t work and texts when i’ve started my pack a couple days ago?

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:49:34 GMT

@Sam2114 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Issues with credit

Ahmedhassaan — Fri, 15 Sep 2023 18:18:57 GMT

Hello,

my sim isnt allowing me to use internet or calls or anything, but my allowance is unlimited calls and unlimited texts and still got 20+GB of data

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:19:40 GMT

@Reha2244 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:20:27 GMT

@Ahmedhassaan : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:21:51 GMT

@Paulrcp1 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Issues with credit

Reha2244 — Fri, 15 Sep 2023 18:23:13 GMT

i think it’s free because i had unlimited texts i messaged right now no reply yet it’s been a couple minutes when they reply straight away

Re: Issues with credit

Schalke24 — Fri, 15 Sep 2023 18:23:32 GMT

Won’t let me phone 150 saying I haven’t got credit when trying to put data minutes and text on

Re: Issues with credit

mustafah011 — Fri, 15 Sep 2023 18:27:07 GMT

I purchased an EE SIM pack yesterday, and it seems like I made a bad decision.

First, I attempted to link my number to the My EE app, but kept receiving an error message that said, "We're having trouble linking your products." I tried using both the web browser and the phone app, and the issue persisted on both platforms.

According to information I found on a forum, one can manually top up by calling "150" to activate the service. I had bought a £15 pack, and after loading £15, the internet, calling, and texting services worked—until today. Suddenly, my internet and calling services stopped working. When I tried calling 150, the system informed me that I didn't have enough balance to make the call and suggested that I top up.

I texted BALANCE or AL to 150, and this was the response I received:

Your current balance as of today 19:14 is £0.00. You have unlimited minutes, unlimited texts and 49.0GB remaining until 15/10/2023 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £15.00 on 14/09/2023 at 23:28. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Issues with credit

Reha2244 — Fri, 15 Sep 2023 18:27:50 GMT

nope no response but my calls are working now well i tried calling someone and the ringing is there they haven’t picked up but i think that’s unrelated thanks

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:28:08 GMT

@Schalke24 : You can't buy a pack when you have no credit. Top-up 1st.

Re: Issues with credit

Natdoug35 — Fri, 15 Sep 2023 18:30:42 GMT

My phone has just suddenly stopped letting me make calls or texts and have no data. I'm payg and have unlimited until 8/10. Won't let me call ee and have no idea what to do! Already restarted

Re: Issues with credit

claireybear86 — Fri, 15 Sep 2023 18:32:09 GMT

its happening to me too and im working tonight, i really need to be able to call out from my phone. i have a bundle with plenty of data and minutes left, cant call anyone or get online from it to get help. although texts seem to be working.

Re: Issues with credit

Paulrcp1 — Fri, 15 Sep 2023 18:34:27 GMT

Your current balance as of today 19:25 is £17.64. You have 476 minutes, unlimited texts and 12.7GB remaining until 06/10/2023 for your £10 Pack.
Your paid for £20 Pack is on your account waiting for your current one to end. Your remaining data includes of rolled over data. Your last top up was £35.00 on 12/06/2023 at 09:15. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:40:23 GMT

@mustafah011 : It should be working. You have plenty of mins, text & data left from your pack. Just try rebooting.

Re: Issues with credit

Paulrcp1 — Fri, 15 Sep 2023 18:35:08 GMT

Says I have ample credit and EE have messed up somehow, which when I’m away from WiFi is hugely inconvenient

Re: Issues with credit

XRaySpeX — Fri, 15 Sep 2023 18:38:56 GMT

@Paulrcp1 : It should be working. You have plenty of mins, text & data left from your pack. Even plenty of credit to call CS. Just try rebooting.

Re: Issues with credit

claireybear86 — Fri, 15 Sep 2023 18:39:30 GMT

im getting exactly the same thing, text seem to be the only thing thats working